ExCPT Pharmacy Technician Practice Exam 2026 – Complete Prep Resource

Question: 1 / 400

How should pharmacy technicians address language barriers with patients?

Use simple language

Employ translation services or patient-friendly materials

Employing translation services or patient-friendly materials is the most effective approach to address language barriers with patients because it ensures clear communication and understanding. Language barriers can lead to significant misunderstandings regarding medication instructions, health conditions, and other critical information. Utilizing translation services allows pharmacy technicians to accurately convey important details while ensuring that patients feel comfortable and supported. Additionally, providing patient-friendly materials, such as brochures or information sheets in multiple languages, can further enhance understanding and compliance with prescribed regimens.

This method fosters a more inclusive environment where patients can engage actively in their healthcare decisions, ask questions, and express their needs effectively. By taking these steps, pharmacy technicians can improve patient outcomes and satisfaction, making sure that language does not hinder access to essential health information.

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Assume patients understand

Only speak in English to maintain professionalism

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